The importance of collaboration in an organizational process review

Embracing Customers in Our Digital Transformation Journey Businesses are continuously pushed to adapt and innovate to stay competitive. Digital transformation has become a buzzword, symbolizing the comprehensive shift from traditional processes to digital-first approaches. However, amidst this rush to adopt the latest technologies and streamline operations, one crucial element often gets overlooked: the customer. In my role at Fiserv Inc. I witnessed first hand how my colleag

Harnessing AI in Supplier Negotiations: My Encounter with Pactum AI at DPW Amsterdam 2023

In today's fast-paced business world, the efficiency of internal customer service can make or break a company's success. As someone deeply invested in improving operational workflows and employee satisfaction, I am constantly seeking innovative solutions to enhance our internal processes. One of the most transformative tools I've encountered recently is Microsoft Co-Pilot. Through its advanced chatbots and automation capabilities, Co-Pilot is reshaping how we handle internal

Supply chain shortages are resulting in flirtatious glances of envy towards China, what are the risks and do we really have any choice?

How COVID-19 Forced Companies to Innovate: Transformations in Customer Contact Centers and My Role in Leading Change at Fiserv