Embracing Customers in Our Digital Transformation Journey Businesses are continuously pushed to adapt and innovate to stay competitive. Digital transformation has become a buzzword, symbolizing the comprehensive shift from traditional processes to digital-first approaches. However, amidst this rush to adopt the latest technologies and streamline operations, one crucial element often gets overlooked: the customer. In my role at Fiserv Inc. I witnessed first hand how my colleag

How COVID-19 Forced Companies to Innovate: Transformations in Customer Contact Centers and My Role in Leading Change at Fiserv